RETURN POLICY

We want your shopping experience at Allison Clothing to be the absolute best! If you’re not completely satisfied with your order, we will do everything we can to try and make it better!

DEFECTIVE ITEMS:

Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact customer service at allisonclothing@aol.com within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact customer service as soon as possible so we can get that sorted out for you!

RETURNS:

All returns MUST be approved PRIOR to shipping item(s) back to warehouse. For approval please email allisonclothing@aol.com

Merchandise may be returned for an eGift Card Code that will be sent to the e-mail address provided at checkout. You may then apply this to your next order!
Returns should be postmarked within 7 days from the delivery date.
All CLEARANCEitems are FINAL and cannot be returned.
All Returned items must remain un-washed, un-worn, and with all of the original tags still intact.
The customer is responsible for the shipping and handling of the returned item(s). We encourage you to hang on to your tracking number for your return as this can help our team provide a specific estimate for when you can expect your eGift card code to be processed.
Original shipping fees are non-refundable.
An eGift card notification will be sent to the email address provided at checkout. Please note, discount codes used when purchasing affect the amount paid for each item.
Different orders can be sent together; please know each order will receive a seperate eGift card code.

*Please allow 2-5 business days to process your return once it is received at our warehouse.

Hassle-Free Returns

We know, returns can be a hassle. We’ve worked really hard to keep the returns process simple so you can stay FABULOUS. We’ve spelled out the process below so that you’ll know what to expect.

All we need you to do is fill out the return form included with your order and slip it into the package with the item(s) you are returning. We’ll take it from there! Don’t forget that your original shipping cost is non-refundable. You may find the return forms linked below to download.

Once your return is delivered to our boutique, our team will put all of your information into the system as quickly as they can! Even though they’re the fastest we’ve ever seen, please allow 2 to 5 business days for your gift card to be issued via email. Please note holidays will effect this processing time. The automated email will be sent to the email address used to place the order – we cannot change this.

Exchanges

We have a limited number of styles featured on the site and, because of this, we can’t guarantee an exchange. But don't worry, we feel your pain and love the clothes just as much as you do, and we’ll issue you a store credit as soon as possible! If the right style is available in the correct size, you can use your new eGift card to buy it!

Changing or Cancelling Your Order

Our team is oh so skilled at packing and shipping orders fast! Once they begin to process your order (usually within 1-4 hours) we will be unable to make any changes to your order as it's status will be fulfilled.

If you have any more questions, please contact us at allisonclothing@aol.com

Policy Revised 04/15/22